MLF is excited to announce the position of Neighbor Engagement Specialist.

The Neighbor Engagement Specialist is an integral part of the Neighbor Care team. The primary role of the Neighbor Engagement Specialist is to enrich the lives of the neighbors at Community First! Village through the development and facilitation of events, classes, groups, and other activities that bring purpose and build community among the neighbors, while at the same time fulfilling the MLF Vision of empowering communities into a lifestyle of service with the homeless. The Neighbor Engagement Specialist will collaborate with Mobile Loaves & Fishes’ (MLF) vast network of volunteers, civic and business groups, and service and healthcare providers to build on the existing programs while creating new activities and opportunities for neighbors dedicated to their physical, mental, social, and spiritual well-being.

This is a full-time, non-exempt position reporting to the Assistant Director of Neighbor Care. Due to the nature and requirements of the position, hours are flexible to fit needs, but typically include 9 am – 6 pm Monday-Friday. Some nights and weekends will be required. The Neighbor Engagement Specialist will office at Community First! Village located at 9301 Hog Eye Road, Austin, TX 78724.

Please attach a cover letter and resume to the application. Due to the high volume of applications, only those selected for further discussion will be contacted.

Mobile Loaves & Fishes has embarked on a new and innovative journey to transform how we care for the chronically homeless in our community. We have recently launched and developed Community First! Village, a 51-acre master planned community that provides affordable, permanent housing and a supportive community for the disabled, chronically homeless in Central Texas. And we are now embarking on a second phase of community expansion, adding more than 300 new neighbors over the next 5 years.

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Duties & Responsibilities:

  • Develop, coordinate, and facilitate events, classes, groups, and other activities for neighbors of Community First! Village
  • Seek feedback from neighbors about their needs and interests regarding engagement, activities, and involvement in the community
  • Incorporate neighbor feedback and ensure their voices are heard
  • Discuss barriers to participation; devise plans to revise activities to remove barriers and strengthen participation
  • Review existing community building activities and events for areas of improvement
  • Cultivate a community environment and encourage neighbor led activities
  • Engage with neighbors on a regular basis; build deep and meaningful relationships
  • Develop and implement a system to track neighbor engagement as well to recognize those who are actively participating
  • Develop opportunities to engage new and recurring volunteers
  • Steward volunteers before and after events and seek feedback after neighbor events
  • Communicate on a regular basis with neighbors regarding events by maintaining up-to-date information on bulletin boards, neighbor calendars, and utilizing our communication platforms
  • Participate and lead the development of the new neighbor space, the Living Room; Steward the volunteers and neighbors in that space
  • Develop, enhance, and maintain relationships with businesses such as the YMCA, bowling alleys, sporting venues to provide activities at discounted rates
  • Participate in and assist the leadership on the men’s and women’s retreats
  • Organize, facilitate, and empower neighbors to take on leadership roles within the Community
  • Participate in Wellness Advisory Board as liaison between NC and neighbor leaders
  • Foster a climate for the neighbors to volunteer and to “give back” to the community and care for their neighbors in the Village
  • Organize and lead prayer and internment services for neighbors who have passed
  • Collaborate with The Gathering and other stakeholders to host spiritual events
  • Enhance the existing programs for music and art to encourage greater participation; develop new and fun ways to showcase the talents and gifts of the residents
  • Steward the missional community to encourage engagement and show appreciation for their service
  • Build and strengthen the “BeFriender Program,” which seeks to introduce and match residents to volunteers in hopes of establishing long term friendships
  • Develop and implement ideas that could hire neighbor contractors and empower neighbor leaders in the community engagement process to give them greater ownership in the Village
  • Collaborate with the MLF Healthcare Navigator to assist in planning health and wellness programs such as health screenings and fairs, chronic disease management classes, walking and biking clubs, group sports, nutrition and wellness classes, first aid and CPR training
  • Collaborate with Volunteer Team to create a cohesive approach to volunteer inquiries and ensure proper volunteer documentation
  • Collaborate with Culinary, Events and all other MLF teams on an as-needed basis
  • Steward the Neighbor Library, led by volunteers
  • Ensure confidentiality for neighbors
  • Prepare, monitor and adhere to a budget for monthly community engagement expenses
  • Attend regularly scheduled staff, Goodness Group, and Neighbor Care team meetings
  • Assist MLF and Neighbor Care team in achieving our goals, especially caring for neighbors
  • Assist Neighbor Care leadership and other departments as needed
  • Other Duties & Responsibilities as needed

MLF is a faith-based organization with its ideals and philosophy coming directly from the Gospel of Jesus Christ.

This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. Duties, responsibilities, and activities may change, or new ones may be assigned at any time with or without notice.

MLF is committed to creating a diverse environment and is proud to be an equal opportunity employer. Personnel are chosen based on ability without regard to race, color, religion, sex, national origin, genetics, disability, marital status, or sexual orientation in accordance with federal and state law.

It is important for all applicants to understand that Mobile Loaves & Fishes is an essential business that provides food, shelter, and other necessities of life for our neighbors who have experienced homelessness. We strive to joyfully maintain these essential services to those that are most in need in our community. All employees of Mobile Loaves & Fishes are expected to work onsite to maintain the essential functions of the organization. All applicants should be aware of our essential business classification before applying for open positions.

Goals

  • Transform the way people view the stereotype of those who find themselves homeless
  • To reconnect the homeless to self, family, and community
  • Help the chronically homeless rediscover and utilize their God-given talents to do purposeful work
  • To connect human to human, heart to heart through the fellowship of food and hospitality
  • Inspire people to give abundantly and offer their best first

Our Mission
We provide food and clothing, cultivate community and promote dignity to our homeless brothers and sisters in need.

Core Values

The vision is supported by core values centered on our belief that homelessness is the result of a profound catastrophic loss of family:

  • God, infinitely prefect and blessed in himself, in a plan of sheer goodness, freely created man to make him share in His own blessed life
  • By virtue of being created by God in His image, we are all called to live in community and relationship with Him through each other
  • The family is the original cell of social life
  • You shall love your neighbor as yourself
  • All members of the human family are equal in dignity
  • The Lord God took the man and settled him in the Garden of Eden to cultivate and care for it. Gen.2:15

Knowledge, Skills & Abilities:

  • Commitment to serving those who have experienced homelessness and personal alignment with MLF’s vision, mission, core values, and goals
  • The successful candidate will be passionate and knowledgeable MLF’s vision, mission, core values and goals
  • Proven professional experience in community engagement; Previous experience working with the homeless or other vulnerable populations preferred
  • Strong organizational skills; detail-oriented
  • Skilled in Google Suite, Microsoft Suite and Canva
  • Experience with Salesforce is a plus
  • Excellent customer service and people skills
  • Ability to greet the public in a cheerful and helpful manner, with a positive attitude, interest, enthusiasm, team player, good sense of humor, and stamina
  • Strong aptitude for problem-solving
  • Ability to work joyfully and connect with diverse populations and organizations
  • Demonstrates integrity and strives for excellence in her/his work
  • A collaborative spirit and ability to work well individually as well as part of a team
  • Action oriented—enjoys working hard and looks for challenges; able to act and react as necessary, even if limited information is available
  • Ability to work under pressure and manage multiple projects in a fast-paced environment
  • Good listening skills
  • Must have patience, compassion, and professionalism
  • A “Semper Gumby” approach with shifting covid precautions and regulations regarding neighbor events

Work Environment & Physical Demands:

  • Ability to stand, squat, stoop, kneel, bend, twist, reach, walk, or lean for entirety of shift
  • Must be willing to move around all phases of Community First! Village
  • Occasionally works outside for long periods of time in all weather conditions
  • Occasionally required to lift/push/carry items up to 40 pounds

Our Purpose & Vision

We empower communities into a lifestyle of service with the homeless.

Guiding Principles
These Guiding Principles are the basis upon which MLF team members make decisions, plan strategies, and interact with each other and our community. The principles define the kind of leaders we are striving to be.

Yes, and…Positive Attitude

  • Looks for the positive in any situation
  • Begins with yes, and looks for positive possibilities from a proposed idea
  • Has a generally positive attitude

Semper Gumby (flexible/adaptable)

  • Adapts to big & small change well
  • Can formulate alternative plans when things change
  • Is teachable (learns from others) and willing to change

Relational

  • Develops numerous strong relationships with staff, neighbors & volunteers
  • Shows humility in his/her servant leadership
  • Looks for the good in others. Assumes the best in other’s intentions
  • Treats others with love & respect, including when talking about them to others
  • Works to resolve conflict with others, goes directly to the person

Team Player

  • Puts MLF above himself/herself and his or her program
  • Depends on others to help with solutions
  • Brings strengths of the team together

Communicator

  • Keeps others informed of things going on in their program
  • Communicates effectively to staff, neighbors & volunteers
  • Resolves conflict well & in a timely manner

Multiplier

  • Delegates effectively to staff, contractors & volunteers
  • Invests in developing staff, contractors & volunteers
  • Empowers staff, contractors & volunteers so that their talents & ideas are unleashed

Good Steward

  • Stewards MLF physical resources (money, land, equipment, etc.) well
  • Stewards MLF human resources well (staff, volunteers, donors, neighbors, & board)
  • Takes care of one self physically, mentally, emotionally & spiritually

Dependable/Accountable

  • Sets reasonable deadlines & meets them consistently
  • Keeps others informed if they won’t meet a deadline
  • Comes on time & prepared for meetings